Privacy Policy

We do not sell personal information submitted to our practice.

Your privacy matters. This policy covers Mended Heart Counseling’s public website and general inquiries. Client care is covered by the practice’s separate privacy and consent documents.

Information you share
We use the name, contact details and message you share to respond to inquiries. Hosting, communication and client-portal providers may process information to deliver those services. Consultation requests are handled through our secure, HIPAA-compliant client portal. Please keep sensitive health information out of website chat and ordinary email.

Cookies and measurement
Essential technology supports site security, chat and saved privacy choices. Google Analytics and ad measurement help us understand visits and improve our outreach. Data may include pages viewed, link clicks, browser and device information, IP addresses, approximate location and cookie identifiers.

Google may receive limited measurement signals without cookies before you choose or when you decline. Optional analytics and advertising cookies need your permission. Change your choices anytime using Privacy & Cookies in the footer; declining does not prevent browsing or requesting a consultation.

We do not use website visits for personalized advertising. Clinical records and consultation-request contents are not part of our website analytics. Google may collect information about activity over time and across websites. Learn how Google uses data.

Calls from Google ads
When we run ads with call reporting, Google forwarding numbers may measure calls. Google may process your phone number, call time, duration and connection status. Calls are not recorded through this feature.

Your choices and questions
This site does not change its tracking in response to browser “Do Not Track” signals. Use Privacy & Cookies for optional tracking choices.

For privacy questions or to request access to or correction of information you provided, call (888) 996-7178.

Policy updates
We post changes here with a revised date and provide additional notice or seek consent for material changes when required.

Last updated: October 24, 2026

Confidentiality

Confidentiality is central to the therapeutic relationship. Jennifer Starlight Rojas, LMFT handles clinical information according to applicable law, professional obligations, and the practice’s client privacy and consent documents.

Confidentiality has limits. Depending on the circumstances and applicable law, disclosure may be permitted or required for purposes such as reporting suspected abuse, responding to a serious risk of harm, or complying with valid legal requirements. Some uses and disclosures related to care or payment may also be allowed by law. This website provides a general overview, not a complete description of every exception.

Ask Jennifer about confidentiality, the limits that apply to your care, and the applicable privacy and consent information before beginning services. When appropriate and legally permitted, concerns about disclosure can be discussed with care and transparency.

Please use the agreed client communication channels for clinical matters. Public website chat and ordinary email are intended for general inquiries and should not contain sensitive health information.

Last updated: September 6, 2026

Terms of Use

By using this website, you agree to the following terms:

This website is for informational purposes only and is not a substitute for professional medical or psychological advice, diagnosis, or treatment. The content on this site, including blog posts, resources, and downloadable materials, is intended for general educational purposes and does not create a therapist-client relationship.

Always seek the advice of a qualified mental health provider with any questions you may have regarding a mental health condition. Never disregard professional advice or delay seeking it because of something you read here.

Mended Heart Counseling is not responsible for any actions taken based on the content found on this site. Use of this site and its resources is at your own discretion and risk.

We reserve the right to update or modify these terms at any time.

Last updated: July 2025